How can we assist you?
Get answers to common questions about features, confidential margin scheme invoicing, IMEI scanning, and currency tools.
Direct Developer Support
Our technical team typically responds within 24 hours.
Frequently Asked Questions
How does TradoCell keep dealer purchase costs and profit margins 100% confidential?
In strict compliance with UAE FTA Article 29, UK HMRC Notice 718, and EU Directive 2006/112/EC, TradoCell automatically omits your original buy price, lot commissions, and net profit margins from all customer-facing exports. Customer invoices and WhatsApp sheets show only unit sales prices and the statutory margin scheme statement, completely preventing margin leakage to buyers.
How does the Offline IMEI & Pallet Scanner stop duplicate scans?
TradoCell utilizes high-speed optical camera and Bluetooth laser scanning with hardware-accelerated Luhn checksum verification. Repeated serials or IMEI entries are flagged immediately with audio buzzes and haptic vibration feedback to stop duplicates dead in their tracks.
How does the Hardware TAC Decoder identify physical Dual-SIM vs. eSIM?
The built-in 15,400+ hardware database decodes model suffixes (such as Apple ZA/A Dual Physical SIM, LL/A eSIM-only, AE/A UAE local, and Samsung CSC codes like XSG, KSA, EUX) to instantly reveal carrier lock status and physical SIM configurations.
How does the Bid Lot Landed Cost Solver calculate auction margins?
Enter your total lot auction bid, buyer's premium percentage, refurbishment cost per handset, shipping, and UAE 5% customs/VAT across AED, USD, EUR, and GBP. When you adjust the target sales price of one flagship, the solver automatically rebalances the remaining inventory costs.
Can I export wholesale rate cards and price flyers directly to WhatsApp?
Yes. With a single tap, TradoCell generates clean, bold-formatted WhatsApp broadcast text ready to paste into trader groups. You can also export high-contrast 9:16 vertical image flyers branded with your company name, logo, currency options, and payment terms for instant posting to WhatsApp Status and Instagram Stories.
Does TradoCell require an active internet connection to work in warehouses?
No. TradoCell is engineered 100% offline-first. All IMEI verification, TAC model lookups, landed cost rebalancing, and margin scheme calculations execute directly on your device's hardware, ensuring zero downtime in airport cargo bays, basement warehouses, and trading market alleys.
Where can I download the official TradoCell app for iOS and Android?
Install TradoCell directly from the official Apple App Store for iPhone and the Google Play Store for Android devices. All core trading tools run 100% offline once installed.